If you order a product from us, we need your personal data in order to be able to deliver your order. If you have an account for downloading firmware updates, your data will also need to be stored with us. On this page we will let you know how we process your data. We are aware that you place your trust in us and see it as our responsibility to protect your privacy.
Version 2.4. This page was last updated on 7-11-2019.
Party responsible for the processing of personal data
Definition of personal data
Personal data are all data that can be traced back to you as an individual. You can think of name, telephone number, address or e-mail address. But also data that is unique to you such as your IP address, browsing behavior on our website or order history.
Persons whose data we process
We process personal data of everyone who has been in contact with JRS BV. We receive this information directly from you when you use our website or contact customer service. Sometimes we receive your address details from third parties when they place an order with us that is shipped directly to you.
Purpose of processing personal data
The processing of name and address, e-mail address, telephone number and payment details is a prerequisite for the conclusion of a purchase agreement and the sending of orders. This information is also required for possible returns or repairs.
We will inform you via e-mail about Eco-wifi firmware (security) updates and other important current information about the products you have purchased. If you wish, we can inform you through our newsletter about the latest developments in the field of reducing electromagnetic radiation.
We collect data about visitor behavior on our website in order to be able to improve our service and to guarantee the security of our website. Finally, we may ask you for a review after purchasing a product.
- Remembering the selected language and currency (user interface customization cookies)
- Remember that you are logged in (authentication cookie)
- Remember what is in the shopping cart and possibly on the wish list
- Measure how our web shop is used (analytical cookies)
Types of cookies
- Functional cookies ensure that the web shop functions correctly. This includes functionalities such as placing an item in the shopping cart or logging in.
- Analytical cookies allow us to collect information about how our web shop is used. By measuring website usage, we can continue to improve our store for the benefit of our users. If you do not want us to track your search and surfing behavior, you can disable these cookies on our website as explained below.
- Tracking cookies – We do not use tracking cookies and information about your browsing behavior is not provided to third parties.
If you do not want websites to be able to store cookies on your computer, you can change your browser settings. You can adjust the settings in such a way that the browser rejects all or only third party cookies. Cookies that have already been placed can also be deleted by using ‘delete cookie history’. If you reject all cookies in your browser, many websites will no longer work properly. It is therefore more convenient to use a browser plugin such as Ghostery that blocks trackers.
Data collected for the purpose of optimizing our website
We would like to show our products as well as possible to the visitors of our website. To optimize the operation of our website, we collect visitor statistics and information from your Internet browser, operating system and the type of device you use to visit us.
We ensure that www.jrseco.com is as relevant as possible by adapting our web shop to the search and browsing behavior of our customers. To this end, we collect the search, click and purchase behavior on our website. We use this information to map out customer patterns and thereby improve the website. This does not involve individual customers. The data is stored on our own server and is not shared with third parties. If you do not want us to track your search and browsing behavior on our website, you can uncheck the box below:
Data for marketing and customer research
If you have purchased a product from us for which, for example, an upgrade becomes available that you can buy, or if an improved new version of the product is released, we will be happy to inform you by e-mail. If you do not wish to receive this type of information, you can opt out via customer service.
If you give us permission for this by checking the box at the time of checkout, we can inform you regularly with a newsletter. Every now and then, we publish new (blog) articles on developments in the field of reducing electromagnetic radiation. This could be an article about a scientific publication, news from governments, or if, for example, an interesting documentary is released. You can unsubscribe from this via the link at the bottom of the newsletter.
In order to improve our services, we may use your data (name, telephone number and e-mail) to invite you to a customer survey without obligation. This way you can help to make our products even better.
MAC number of the router
The Eco 100 firmware is locked and only runs if it is installed on the router with the MAC number for which it is licensed. The MAC number of your router is registered for this purpose at the time of purchase. The router checks periodically for firmware updates using your license key to obtain the corresponding firmware file. Automatic updating is a security feature that ensures that your router’s firmware is always up to date. You can choose to disable automatic updating by changing the setting on the System -> Firmware Upgrade page in the router settings menu. When a firmware update is available, you can then download it yourself from your account and upload it manually to the router.
You can contact our customer service department by telephone, via the contact form, or by sending an e-mail to email@example.com. When you contact us, we will store the communication with you as long as you are a customer with us. This way we can help you faster next time by saving this data.
Storage period of personal data
We store the personal data from orders at least during the warranty period for handling returns, warranties and complaints. For products for which firmware updates are released, we store the data throughout the life cycle of the product concerned.
As long as you have an account on our website, your data will remain stored with us. You can terminate your account at any time and have the data deleted by sending a request to this effect to our customer service. As long as you are subscribed to our newsletter, we will store your e-mail address and name.
Finally, we are legally obliged to keep the data related to your order for at least 7 years for the Tax and Customs Administration.
Third parties with whom personal data may be shared
We work with an external service provider to help with several things. Personal data may be required for this purpose. We only share the data that is necessary for the assignment that the service provider performs for us. When you place an order on www.jrseco.com, your personal data will be shared with logistics partners such as Myparcel and PostNL in order to be able to handle the shipment of your orders. These parties will receive your name, address, telephone number and e-mail address in order to process the delivery and to be able to send you an e-mail with tracking information of the parcel.
We use the services of payment providers such as Sisow and Paypal to enable payments to be made. Sometimes they also need personal data to be able to verify, for example, a credit card payment.
We do not sell your data to these service providers or other third parties, and we enter into agreements with the service providers in which we determine what they are allowed to do with the data.
Sometimes we have to provide personal data to the government. This may occur if we are legally obliged to do so and certain government agencies need this information in order to perform their tasks, such as the Tax and Customs Administration.
Access to personal data and security
JRS BV ensures that all appropriate measures are taken at all times to prevent unauthorized access to your personal data. We always use the latest security technologies to keep personal data safe. Your personal data will be stored in accordance with EU principles as set out in the GDPR. We store the data ourselves on our servers in the Netherlands. Our website is hosted by a Dutch hosting provider. With regard to the aforementioned third parties, the storage of personal data may be within the EU or in countries with an adequate level of protection as established by the European Commission. In some cases, this may be outside the EU, but in all cases in accordance with the frameworks established by the GDPR.
In the event of a security incident, we may use the IP address, the visited URLs and possible completed form data to investigate unauthorized access. This information may be automatically shared with a security service provider via our website.
Personal data of children
Our services are not targeted at children. This means that the use of the website by customers under the age of 18 is only permitted with the express consent of a parent or guardian.
Below you will find your rights in relation to the processing of your personal data:
- Right of access to your personal data registered with JRS BV.
- Right to rectification of incorrect personal data.
- Right to have your personal data deleted.
- Right to object to your personal data being processed for marketing purposes.
- Right to withdraw permission to process your personal data.
- Right to transfer your personal data to another data processor in a standard structured data format.
Right to file a complaint
You have the right to complain about the way in which we handle your data. If you have a complaint, please contact our customer service department using the contact form or by telephone. Finally, you also have the right to approach the Personal Data Authority.
If you have any further questions regarding the way in which JRS BV handles personal data, please do not hesitate to contact our customer service department via the contact form or by telephone. We are happy to help you.Contactez-nous