Does your phone or other device display the message ‘no internet connection’ even though it is connected to the wifi of the JRS Eco 100 Era router? In that case, the WAN light with the globe icon on the router will likely not be lit. Check the following points to resolve this issue.
Check the Ethernet cable
First, ensure that the connection between the Eco router and the Internet modem is correct. The Ethernet cable should go from the WAN port on the Eco router to a port labelled ‘LAN’ on your Internet modem. If your Internet modem has multiple LAN ports, use port 1. See How to install your Eco router: video manual
Turn off your Internet modem for five minutes
Your Internet modem/router may be in Bridge Mode. This is always the case if your modem only has one LAN port. In this case, your Internet service provider (ISP) only allows one unique device (with a unique MAC address) to be connected directly to it. If this is the first time you have connected the Eco router, you may need to reset the connection to the provider network.
To do this, remove all Ethernet cables from your modem and turn it off for five full minutes. Then, wait until the modem has finished starting up before connecting the Eco router to LAN port 1.
You can also contact your Internet provider’s customer service for assistance.
Configure the correct settings for the WAN connection
If you are still unable to connect to the Internet, ask your Internet provider for the necessary settings. In this case, you will usually need a PPPoE username and password. Then configure these settings on the router: How do I set up a PPPoE connection on the JRS Eco 100 Era?
