Support

Our Eco-wifi routers are compatible with any provider and Internet modem. You simply connect the Eco-wifi to your Internet modem with the included network cable, using the standard LAN connection that is available on every Internet modem.You need to retain your Internet modem because it provides the conversion of the Internet signal to ADSL, cable or fiber, the specifics of which depend on your Internet provider.If your Internet modem has built-in wifi, this needs to turned off in order to minimize wifi radiation. On some modems you can simply turn off the wifi with a switch on your modem, or login to a settings menu. If you don't know how, call your provider’s customer service and ask them for help. Some modems of Internet providers also transmit a public wifi network which also needs to be switched off.

Easy installation. The Eco-WiFi router is connected to your internet modem using a standard network cable (included). If your internet modem has built-in Wifi, switch off its Wifi function. You may ask your internet provider’s customer service how. All functions of your existing internet modem, like for example internet telephony, can still be used.

The exposure to EM radiation from the laptop or other wirelessly connected equipment remains unchanged. Set your smartphone to switch its wifi off in stand-by mode. In some cases you can reduce the transmit power of your computer’s WiFi adapter using the Device Manager in Windows. A wired internet connection is radiation-free and minimizes health risk.

You need to retain your Internet modem because it provides the conversion of the Internet signal to ADSL, cable or fiber, the specifics of which depend on your Internet provider. If your Internet modem has built-in wifi, this needs to turned off in order to minimize wifi radiation. You don’t need that wifi signal anymore because the wifi function is taken over by the Eco-wifi router.

On some Internet modems you can simply turn off the wifi with a switch on your modem, or login to a settings menu. We regularly receive questions about how to do this. Please understand that we cannot support all the different providers and modems. This is outside of our scope of influence. However remember that turning off the built-in wifi is always possible. If you don’t know how, ask your provider’s customer service to help you. Alternatively you may search for a do-it-yourself manual on the Internet by typing the provider name and the make and model of your Internet modem. Usually the built-in wifi can be turned off in the settings menu of your Internet modem, which can be reached through a web browser by typing in the correct address, an IP number.

If your Internet provider also operates a public wifi network through its Internet modems, please make sure to also turn this public wifi network off. In some cases you need to do this on a separate web page of the Internet provider with a personal login. You can check if your modem is not emitting any wifi anymore by holding your smartphone next to it and scanning for wifi networks. Make sure there is no strong wifi network on top of the list with the name of the public network.

  • Adjust the channel bandwidth to 80 MHz in the Basic -> Network settings menu.
  • Configure the router as a switch, as explained in the manual from page 6, to avoid NAT bandwidth limiting.
  • Speeds up to 300 Mbps and higher should now be achievable on the 5GHz AC network.
Go to the address http://192.168.4.1 in your web browser. The browser should ask for a username and password, the login is root and the standard password is ecowifi! (with exclamation mark at the end).If the password has been changed and you don't remember it, you have the option of resetting the eco-wifi router and the username/password will be reset. Resetting the router is done by turning the router off, and then keeping the WPS button pressed while turning it back on. As soon as the power light starts flashing, you can release the WPS button.This will return all router settings, including wifi network name and wifi password, to standard values.
When other wifi networks are in the area, for example neighbouring wireless routers or other wireless transmitters working on the same wifi frequency as the Eco-wifi router, interference may occur which causes these problems. Also if the built-in wifi of your Internet modem is not turned off, and that includes the public wifi network or wifispots it may be transmitting, these can interfere heavily with the Eco-wifi signal.In most cases the solution for connection problems is to set the Eco-wifi router to another channel. It is best to set the router to a fixed channel instead of to Auto. To find the best channel you may follow this procedure:* Go to the menu Basic --> Network in the Eco-wifi settings menu, accessible by typing 192.168.4.1 in the address bar of your browser (username root, password ecowifi!), and click on the scan button next to the Channel selection for 2.4GHz. When scanning is finished, choose a free channel (a channel next to which no neighboring wifi network name is shown). For 5GHz this is usually not needed. Click on save at the bottom of the page.* If there are no free channels, look at the signal strength of the other wifi networks. The signal strength ranges from approx. -80dBm (very weak) to -30dBm (very strong). Choose a channel on which only a weak network is present. Also try to avoid having very strong interferers right above or below the selected channel.Optionally: go to the menu Advanced --> Wireless, to the setting Interference Mitigation and set this to Non-WLAN. Do the above both for 2,4GHz and for 5GHz. This function attempts to avoid interference from other equipment that is transmitting on the same frequency (such as certain wireless video links).Optionally: lower the 'beacon interval' to 800 in the menu Advanced –-> Wireless. Do this both for the 2.4GHz channel and the 5GHz channel (is shown twice).Optionally: In the menu Advanced –> Wireless, change the WMM® (wireless multimedia) setting to 'disabled' and click on save at the bottom of the page.Find more troubleshooting tips here: Troubleshooting-wifi-connection-problems
This is a rare problem that occurs in some cases during installation. How to recognize this problem? Connect with the eco-wifi network, either hardwired through one of the LAN ports of the eco-wifi, or wireless, then type http://192.168.4.1 in the address bar of your browser, log in (standard username 'root', password 'ecowifi!') and click on 'Status'. The screen shows 'WAN - Status Renewing... ' like this:This means that there is a cable connected to the WAN port, but the internet modem fails to provide an IP address to the eco-wifi router.Solution 1: Your internet modem may be configured in so-called Bridge Mode. Whatever router or other device you connect to its LAN port is directly connected to the provider's network. Often only one unique device (MAC adress) is allowed to be connected to the provider's network. When this place has been taken by by the previous setup, the network needs to be reset.Try to turn off your internet modem for a full five minutes. Then turn back on and reconnect the eco-wifi router to LAN port 1 of your internet modem. You may also contact your internet provider's customer service for assistance.Solution 2: Alternatively you may need to check whether the connection between the eco-wifi router and the internet modem is properly made. The ethernet cable should run to a port labelled 'LAN' on the internet modem, preferably port no. 1.Find more troubleshooting tips here: Troubleshooting-wifi-connection-problems
Wifi routers almost never have a grounded plug, unfortunately.For cost, certification and safety reasons, we cannot modify the power supply by default. Our addition to the router is in the operating system. If we would modify the hardware, we would also lose our warranty claim against Asus.Grounding the router could only be a problem if you connect ungrounded computer equipment to one of the router ports via a LAN cable.If you really wanted to electrically ground the eco-wifi router you would need to use something like this from Biologa, a usb-to-ground adapter, and plug it into the router's usb port.