The router does not wake up from Full Eco standby mode when I turn on wifi on my wireless device [Eco 100]
When the router is no-signal mode, the lights look as shown in the image on the right. To be able to wake up the Eco router from standby, modern Android and Apple wireless devices need to be connected to the hidden network 'jrs'. You need to set this up only once in your device. Once you've done this, your device will remember the credentials and automatically wake up the router next time. If the JRS wifi network doesn't appear in the list of available wifi networks on your wireless device when the Eco 100 router is in Full Eco standby, this is when you need to enter the hidden 'jrs' network information into your device. Connecting to the hidden 'jrs' network assures that the Eco router can recognize the connection request signal from your wireless device and come out of Full Eco standby mode. Always connect to this hidden 'jrs' network and 'forget' the visible 'JRSeco100' networks on your devices, in case you already connected to those before. The screen shots show how to connect from an Android phone (left) and from an iPhone (right). To make this ‘Add network’ screen appear on an Android phone, you either need to click on the menu icon and then press "Add network" or you need to click on the ‘+’-sign at the right top in the list of available wireless networks. On an iPhone or iPad, you need to click on ‘Other network’ at the bottom of the list of available wifi networks. Enter ‘jrs’ for the network name. Select WPA2 at ‘security’ and enter the wifi password which is the 8-digit PIN code listed on the label on the router. Set Hidden network to Yes if this advanced option is available. For a Macbook, see here. On Windows 10, connecting to the hidden 'jrs' network is only needed when you have set Windows to use random hardware addresses. Open the Settings and then go to Network & Internet. Select Wi-Fi and click "Manage known networks". Then click the "+ Add a network" button. Enter ‘jrs’ for the network name. Select WPA2 at ‘security’ and enter the wifi password that you set for the visible network. Check the box that says "Connect automatically". Also check the box that says "Connect even if the network is not broadcasting." You can click on the screen shots to enlarge them. For more details, see the manual, page 6.The router does not go into Full Eco standby mode. What can I do? [Eco 100]
When the router is in Full Eco standby mode, the 2.4 and 5 GHz wifi lights should be off and every 4 seconds the power light should go out for 1 second. If this doesn’t happen, the router is not in Full Eco standby mode. There are a number of possible causes.Router LEDs | |
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Standby in Full Eco mode 100% radiation free | Learning mode a.k.a. Beacon Eco mode standby First day after installation 99% radiation free |
- After you have just installed the Eco 100 router, its wifi will be active and waiting for the first wireless device to connect. To recognize which devices are yours, the router automatically keeps a list of devices you have previously connected to it: the registration list. Once you connect the first wireless device to the router, that device will automatically be registered in the list, and the router will go into Beacon Eco mode (aka learning mode). After a day, the router will automatically switch to Full Eco mode, in which the it is completely radiation-free in standby. For more information, see chapter 6 of the manual.
- Please check whether the router is in 'Full Eco' mode in the drop-down menu on the JRS tab of the Wireless page in the Asus settings menu.
- The Full Eco functionality does not work if Enable Radio if set to Off for the 2.4 GHz wifi.
- Please check in the registration list, which is shown at the bottom of the tab JRS on the Wireless page of the router settings menu. If there are devices showing 'Connected Now', these are the devices keeping the router awake and you need to turn wifi off on those devices. There are two registration lists: one for the 2.4GHz network and one for the 5 GHz network. You need to check them both. You can switch between lists by changing the Band selector. Even if your wireless devices are not connected but their wifi is still on, they may still be transmitting connection requests which will keep the router awake. You can push the Clear List button to have the router automatically build up the list from scratch, so you can check step-by-step which device keeps the router awake.
- You may need to turn off the ‘improve location accuracy’ setting on your wireless device or turn off Location services altogether. If the setting is on, your device will keep emitting wifi scans even if wifi is turned off!
- If all of the above doesn’t help, try whether restarting the router solves the problem.
I can connect to the wifi network but can’t get on the Internet [Eco 100]
Connect your device to the Asus router either wirelessly or via an Ethernet cable plugged into one of the four LAN ports. Enter router.asus.com in the address bar of your browser, log in to the Asus settings menu and hover over the network icon in the right top. The screen should show ‘WAN-connected’. If it doesn’t, please follow the procedure below. Solution 1: First, please check whether the connection between the Eco router and the Internet modem is properly made. The Ethernet cable should run from the blue WAN port of the Eco router to a port labeled 'LAN' on your Internet modem, preferably port no. 1. See the installation video. Solution 2: Your Internet modem may be configured in so-called Bridge Mode. A router or other device you connect to its LAN port is then directly connected to the provider's network. Usually only one unique device (MAC address) is allowed to be connected to the provider's network. When this place has been taken by the previous setup, the network needs to be reset. Unplug all Ethernet cables from your modem and turn off your Internet modem for a full five minutes. Then turn it back on, wait until it has finished starting up and then reconnect the Eco router to LAN port 1 of the Internet modem. You may also contact your Internet provider's customer service for assistance. Solution 3: Go to WAN settings in the router settings menu via router.asus.com. Set WAN Connection Type to Automatic IP and click on Apply. Then go to LAN settings. Set the LAN address to 192.168.4.1. Click on Apply.My devices cannot find the JRS Eco network, connection keeps dropping or is slow [Eco 100]
When other wifi networks are in the area, for example neighboring wireless routers or other wireless transmitters working on the same wifi frequency as the Eco router, interference may occur which causes these problems. Also if the built-in wifi of your Internet modem is not turned off, and that includes the public wifi network or wifispots it may be transmitting, these can interfere heavily with the JRS Eco signal. In most cases the solution for connection problems is to set the Eco router to another channel. It is best to set the router to a fixed channel instead of to Auto. To find the best channel you may follow this procedure:- Go to the router settings menu by entering router.asus.com in the address bar of your browser. Login with the administrator credentials you created when setting up the router. Go to the Wireless page (under Advanced Settings) and click on the Site Survey tab. When scanning is finished, a table is shown. Copy/paste or note down the results, especially the Control Channel and Band columns. They show all occupied wifi channels. These are the channels you should not set the Eco router to. From this list of wifi network names you could also see if the wifi of your internet modem has not yet been switched off.
- Go to the Wireless → General tab and set the Band selector to 2.4 GHz. Then set Control Channel to a free channel, one that was not occupied in the Site Survey list. Try to keep one channel of spacing between the Eco router setting and any interferer channels, because the wifi channels partly overlap. Only channels 1, 6 and 11 are non-overlapping. Click on Apply at the bottom of the page. Next, you can do the same for 5GHz.
- If there are no free channels, look at the signal strength of the other wifi networks. Choose a channel on which only a weak network is present. Also try to avoid having very strong interferers right above or below the selected channel.
- Optionally: Set Channel Bandwidth to 20 MHz for 2.4GHz and to 40 MHz for 5GHz.
- Optionally: lower the 'beacon interval' to 800 for 2.4 GHz in the JRS tab of the Wireless page. For the 5GHz channel you may need to reduce it even further.